We carried out a review of the data available to us about Care Driven Agency on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Driven Agency, you can give feedback on this service.
Care Driven Agency is a domiciliary care agency providing personal care to people living in their own homes in the community. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were two people using the service.
People’s experience of using this service and what we found
People were safe and protected from avoidable harm. Risks to people's health and safety were assessed and staff knew how to support people to keep them safe. People were supported by staff who had been safely recruited. Staff were following appropriate infection prevention and control (IPC) guidance and were provided with personal protective equipment to allow them carry out their jobs in a safe way.
People's needs were assessed before the service provided them with care or support. Staff received training and support to enable them to carry out their roles effectively. Staff and the management team knew people well and were able to promptly identify when people's needs changed, and they sought professional advice appropriately. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s relatives told us staff were caring and knew people’s needs and preferences well. People received consistent care from a small team of staff. Staff treated people with dignity and respect, and they encouraged and promoted people's independence.
People received care and support which was personalised and met their needs. The registered manger had a good insight into people's care delivery and staff care practices as they frequently delivered care to people and worked alongside staff.
The registered manager monitored and reviewed the quality of service that people experienced.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 July 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.