• Care Home
  • Care home

The Willow

Overall: Requires improvement read more about inspection ratings

City Gate, Gallowgate, Newcastle Upon Tyne, NE1 4PA (0161) 641 7192

Provided and run by:
Oakfield Psychological Services Limited

Important: We are carrying out a review of quality at The Willow. We will publish a report when our review is complete. Find out more about our inspection reports.

Report from 30 July 2024 assessment

On this page

Responsive

Good

Updated 25 November 2024

We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Person-centred Care

Score: 3

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care provision, Integration and continuity

Score: 2

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Providing Information

Score: 2

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Listening to and involving people

Score: 3

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in access

Score: 3

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in experiences and outcomes

Score: 3

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Planning for the future

Score: 3

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.