The Dr Jenni Clinic

Updated 21 July 2022

The Dr Jenni Clinic is located in a rural location at The Forge, South Entrance, Blisworth Hill Farm, Stoke Road, Blisworth, Northamptonshire, NN7 3DB.

The service is registered with the Care Quality Commission (CQC) to provide:

• Diagnostic and screening procedures
• Family planning
• Services in slimming clinics
• Surgical procedures
• Treatment of disease, disorder or injury.

The clinic team consists of the medical director who is a qualified medical doctor and aesthetic medical specialist. There is a clinic supervisor, two beauty therapists, a receptionist and a clinic manager. In addition, a children and young people counsellor provides counselling services. The two beauty therapists undertake services that are not within the CQC scope of registration and were not included in this inspection.

The service opening hours are 10am to 6pm Monday to Wednesday and 10am to 8pm Thursday and Friday. Services include private GP appointments, weight management, the use of Botox for migraine relief, hay fever injections, child counselling and blood tests. At the time of our inspection, the service was providing care, within the scope of registration to 160 patients.

The provider is not required to offer an out-of-hours service. Patients who need urgent medical assistance out of the service opening hours are requested to seek assistance from alternative services such as their own GP, the NHS 111 telephone service or A & E.

How we inspected this service

Before visiting we reviewed a range of information we hold about the service and asked the provider to send us information. We reviewed information sent to us by the provider remotely prior to attending the site to reduce the time spent on site in line with our COVID- 19 inspecting guidance.

As part of our inspection:

• We looked at records related to patient assessments and the provision of care and treatment.
• We reviewed documentation related to the management of the service.
• We reviewed patient feedback.
• We carried out a visit to the location and toured the premises and facilities throughout.

Our inspection also included:

• Speaking with the registered provider
• Speaking with members of the staff team

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 21 July 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Dr Jenni clinic as the service had not been inspected since registering with the CQC in August 2020.

The Dr Jenni Clinic is a private clinic that specialises in healthcare and aesthetic treatments, weight management support and child counselling services.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Dr Jenni Clinic provides a range of non-surgical cosmetic interventions, for example dermal fillers and skin peels which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The medical director is the registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the time of the inspection there were no patients attending or receiving regulated services so we were unable to ask them about the service. However, the service had signposted patients to provide feedback on an internet search platform which we were able to review. In addition, the practice shared complaints and compliments received with the inspection team.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs.
• Patients could access care and treatment in a timely way.
• Structures, processes and systems to support good governance and management were clearly set out, understood and effective.
• There was an effective, process to identify, understand, monitor and address current and future risks including risks to patient safety.

Whilst we found no breaches of regulation, the provider should:

• Continue to monitor and act upon safety and medicines alerts with the support of information received through subscription to appropriate services, including the Central Alerting System (CAS).

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care