This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at The Dr Jenni clinic as the service had not been inspected since registering with the CQC in August 2020.
The Dr Jenni Clinic is a private clinic that specialises in healthcare and aesthetic treatments, weight management support and child counselling services.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Dr Jenni Clinic provides a range of non-surgical cosmetic interventions, for example dermal fillers and skin peels which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.
The medical director is the registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At the time of the inspection there were no patients attending or receiving regulated services so we were unable to ask them about the service. However, the service had signposted patients to provide feedback on an internet search platform which we were able to review. In addition, the practice shared complaints and compliments received with the inspection team.
Our key findings were:
- The service provided care in a way that kept patients safe and protected them from avoidable harm.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The service organised and delivered services to meet patients’ needs.
- Patients could access care and treatment in a timely way.
- Structures, processes and systems to support good governance and management were clearly set out, understood and effective.
- There was an effective, process to identify, understand, monitor and address current and future risks including risks to patient safety.
Whilst we found no breaches of regulation, the provider should:
- Continue to monitor and act upon safety and medicines alerts with the support of information received through subscription to appropriate services, including the Central Alerting System (CAS).
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care