Momo & Tarek Care Limited

Updated 13 November 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service and three relatives about their experience of the care provided. We spoke with four members of care staff. The registered manager was unavailable during the inspection due to unplanned leave, so we spoke with the deputy manager.

We reviewed a range of records including four people’s care records. We looked at three staff files in relation to recruitment and staff supervision and reviewed records relating to how the service operated and was managed.

After the inspection

We looked at staff training records and policies and procedures were reviewed.

Updated 13 November 2021

Momo & Tarek Care Limited is a domiciliary care agency which provides personal care to people in their own homes. At the time of our inspection the service was providing the regulated activity personal care to four people living in Coventry. CQC only inspects the service being received by people provided with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives spoke positively about the service they received. Staff and the management team knew how to keep people safe and protect them from harm. Staff were recruited safely. Risk associated with people’s care and their home environment were identified, assessed and well managed. Staff were trained in medicine management and knew how to support people to take their medicines safely. The prevention and control of infections were managed in line with government guidance and the provider procedures.

People and their relatives had confidence in the ability of staff to provide effective care. Staff development was supported through an induction when they started work and ongoing training to help them provide effective care to people. People had access to healthcare professionals to ensure that their ongoing healthcare needs were met.

People received person centred care and had developed positive relationships with staff who they described as ‘caring’. Staff had a good understanding of the care and support people needed and provided this safely with care, kindness and compassion. People’s right to dignity and privacy were respected and their independence was promoted.

Care plans were developed in partnership with people to ensure they reflected people’s preferences, religious and cultural beliefs and values. People and their relatives knew how to make a complaint. The management team encouraged people, relatives and staff to provide feedback about the service. Feedback was used to drive forward improvement and learn lessons.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had systems and processes in place to learn from incidents and events at the service. There were processes in place to monitor and review the quality of the service provided, for example, audits of care records. The provider had a contingency plan in place, to minimise any risks to the service running safely in the event of, for example adverse weather conditions. Staff felt supported by the management team, who worked in an open and transparent way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22/06/2020 and this is the first inspection.

Why we inspected

This was a planned inspection to provide a rating for the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.