We carried out a review of the data available to us about Momo & Tarek Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Momo & Tarek Care Limited, you can give feedback on this service.
People’s experience of using this service and what we found
People and their relatives spoke positively about the service they received. Staff and the management team knew how to keep people safe and protect them from harm. Staff were recruited safely. Risk associated with people’s care and their home environment were identified, assessed and well managed. Staff were trained in medicine management and knew how to support people to take their medicines safely. The prevention and control of infections were managed in line with government guidance and the provider procedures.
People and their relatives had confidence in the ability of staff to provide effective care. Staff development was supported through an induction when they started work and ongoing training to help them provide effective care to people. People had access to healthcare professionals to ensure that their ongoing healthcare needs were met.
People received person centred care and had developed positive relationships with staff who they described as ‘caring’. Staff had a good understanding of the care and support people needed and provided this safely with care, kindness and compassion. People’s right to dignity and privacy were respected and their independence was promoted.
Care plans were developed in partnership with people to ensure they reflected people’s preferences, religious and cultural beliefs and values. People and their relatives knew how to make a complaint. The management team encouraged people, relatives and staff to provide feedback about the service. Feedback was used to drive forward improvement and learn lessons.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager had systems and processes in place to learn from incidents and events at the service. There were processes in place to monitor and review the quality of the service provided, for example, audits of care records. The provider had a contingency plan in place, to minimise any risks to the service running safely in the event of, for example adverse weather conditions. Staff felt supported by the management team, who worked in an open and transparent way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22/06/2020 and this is the first inspection.
Why we inspected
This was a planned inspection to provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.