39 Carnation Road

Updated 12 November 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes. It is also a supported living service providing care and support to people living in ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service. The provider did not complete a Provider Information Return. This is information providers are required to send us with key information about the service, what it does well and improvements they plan to make. We took this into account in making our judgements in this report. We used all this information to plan our inspection.

During the inspection

We spoke to the provider (who is also the registered manager) and a care worker. We reviewed a range of records. This included the person's care records and a variety of records relating to the management of the service including audits, policies and procedures, and infection control documentation.

After the inspection

We spoke with a representative of the person using the service and a social care professional who commissioned care with the service.

Updated 12 November 2021

About the service

39 Carnation Road is a domiciliary and supported living service providing personal care to people with mental health needs.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of our inspection there was one person receiving personal care. The person was using the domiciliary service.

People’s experience of using this service and what we found

The service provided good quality, personalised care. A person’s representative said, “[Person] is very happy, comfortable, and at ease with the carers.” A social care professional told us, “I have nothing but positive feedback about this service.”

People were safe using the service. Staff knew how to protect people from harm and reduce the risk of accidents and incidents. The service was well-staffed, and staff had enough time to support people in a calm and unhurried way.

The service was caring, and staff were trained to provide good-quality, personalised care and support. People’s cultural needs were met, and they took part in activities they enjoyed and had chosen themselves.

The provider ensured staff suited the people they were working with. For example, they said, “[Person] likes a fun staff member with a big personality so I make sure that’s the staff member they get.” A social care professional said, “[Person] gets on very well with the staff.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider monitored all aspects of the service to ensure it was operating safely and effectively. They listened to people’s views, and the views of their representatives, and made changes to the service as necessary. Staff were well-supported and had regular training and supervisions.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 01/07/2020 and this was its first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.