We carried out a review of the data available to us about 39 Carnation Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 39 Carnation Road, you can give feedback on this service.
39 Carnation Road is a domiciliary and supported living service providing personal care to people with mental health needs.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of our inspection there was one person receiving personal care. The person was using the domiciliary service.
People’s experience of using this service and what we found
The service provided good quality, personalised care. A person’s representative said, “[Person] is very happy, comfortable, and at ease with the carers.” A social care professional told us, “I have nothing but positive feedback about this service.”
People were safe using the service. Staff knew how to protect people from harm and reduce the risk of accidents and incidents. The service was well-staffed, and staff had enough time to support people in a calm and unhurried way.
The service was caring, and staff were trained to provide good-quality, personalised care and support. People’s cultural needs were met, and they took part in activities they enjoyed and had chosen themselves.
The provider ensured staff suited the people they were working with. For example, they said, “[Person] likes a fun staff member with a big personality so I make sure that’s the staff member they get.” A social care professional said, “[Person] gets on very well with the staff.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider monitored all aspects of the service to ensure it was operating safely and effectively. They listened to people’s views, and the views of their representatives, and made changes to the service as necessary. Staff were well-supported and had regular training and supervisions.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 01/07/2020 and this was its first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.