Waincare

Updated 26 April 2022

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

In line with our new approach we gave short period notice of this inspection and explained what was involved under the new methodology.

Inspection activity started on 23 March 2022 and ended on 29 March 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information we held about the provider including statutory notifications received about key events that occurred at the service.

During the inspection

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation.

We spoke with two people’s relatives, a care worker and the registered manager (who also provides hands on care). We reviewed records relating to the care provided, staffing and the management of the service.

Updated 26 April 2022

About the service

Waincare provides personal care support to people in their own home. At the time of our inspection two people were receiving support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe, considerate, high quality care. Relatives were complimentary about the staff and the relationships they had built with their family members. They said staff were friendly, polite and provided care in line with their family members wishes and preferences. People and their relatives felt informed and involved in their care. Staff turned up on time and stayed the required length of time.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

As and when required, staff supported people with their medicines and their meals. They liaised with healthcare professionals and understood how a person’s medical needs impacted on the level of support they required.

Staff had the knowledge and skills to undertake their duties and completed regular training courses to ensure they stayed up to date with best practice guidance. Staff felt well supported and felt able to have open and honest conversations with the registered manager.

The registered manager checked on the quality of care provision through regular spot checks and obtaining feedback from people, their relatives and staff. The registered manager was aware of their CQC registration responsibilities and the duty of candour.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 December 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.