We carried out a review of the data available to us about Waincare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Waincare, you can give feedback on this service.
Waincare provides personal care support to people in their own home. At the time of our inspection two people were receiving support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe, considerate, high quality care. Relatives were complimentary about the staff and the relationships they had built with their family members. They said staff were friendly, polite and provided care in line with their family members wishes and preferences. People and their relatives felt informed and involved in their care. Staff turned up on time and stayed the required length of time.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
As and when required, staff supported people with their medicines and their meals. They liaised with healthcare professionals and understood how a person’s medical needs impacted on the level of support they required.
Staff had the knowledge and skills to undertake their duties and completed regular training courses to ensure they stayed up to date with best practice guidance. Staff felt well supported and felt able to have open and honest conversations with the registered manager.
The registered manager checked on the quality of care provision through regular spot checks and obtaining feedback from people, their relatives and staff. The registered manager was aware of their CQC registration responsibilities and the duty of candour.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 December 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.