- GP practice
Elliott Chappell Health Centre Also known as St Andrews Surgery
Report from 25 September 2024 assessment
Contents
Ratings
Our view of the service
Elliott Chappell Health Centre is located in a multi-occupancy established health centre on Hessle Road, Hull, HU3 4BB. The provider is registered with CQC to deliver the Regulated Activities: the treatment of disease, disorder or injury; diagnostic and screening procedures; family planning; maternity and midwifery services and surgical procedures. The practice is part of the Humber and North Yorkshire Integrated Care Board (ICB) and provides health care services for approx. 8,100 patients living in the Hull area. The practice is part of a network of GP practices called the Symphonie Primary Care Network (PCN). Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the first lowest decile (1 of 10). The lower the decile, the more deprived the practice. We rated this service under our previous methodology on 14 November 2017 where it was inspected and rated good overall, and for key questions safe, effective, caring, responsive and well-led. We carried out this assessment on 29 October 2024 as part of an assessment based on our monitoring of services. We looked at quality statements in the key questions (safe, effective, caring, responsive and well-led). We found the service was meeting the quality statements we assessed. The service remains rated good for safe, effective, caring, responsive and well-led. The service is rated good overall. At this assessment, we found there was a strong focus on safety and saw managers investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. The provider had clear and effective governance systems, which staff regularly reviewed. The provider had implemented a new telephone system in Early 2024 which was showing signs of being an improved experience for patients contacting the service.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from a recent patient survey questionnaire and the NHS Friends and Family Test, showed people were satisfied with services. Due to the nature of the service the provider did not have an active patient participation group (PPG). Overall experience from the 296 surveys April 2023 to October 2023 showed an overall experience of the service as either good (114) or very good (182).