Elliott Chappell Health Centre Also known as St Andrews Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 3 quality statement from this key question. We have combined the score for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. We found staff treated people equally and without discrimination. The provider complied with legal equality and human rights requirements.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local organisations, including within the voluntary sector, to address any local health inequalities. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes.

The provider had processes to ensure people could register at the practice, including those in vulnerable circumstances such as homeless people and Travellers. Staff used appropriate systems to capture and review feedback from people using the service, including those who did not speak English or have access to the internet.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not receive any feedback from members of the public regarding this service. The evidence we reviewed did not show any concerns about assessing and reviewing their health care needs.

Staff told us via our questionnaires that there had been very low levels of complaints to the service. Staff felt patients and staff were listened to and the management had an honest and open approach.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not receive any feedback from members of the public regarding this service. The evidence we reviewed did not show any concerns about assessing and reviewing their health care needs.

The lead GP told us the practice offered same day appointments for children, housebound and palliative patients. They had a register of patients who are frail. They worked closely with other community partners to support them in their care and treatment.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.