VB Health Ltd

Updated 22 November 2021

VB Health Ltd is the registered provider and is located at 1 Mossley Road , Grasscroft, Oldham OL4 4HH.

VB Health Ltd provides treatments for men and women over 18 years of age, including PDO thread lifts and a bespoke weight loss programme Other treatments are provided by licensees, such as nutrition, podiatry, counselling and reflexology Only specific treatments are regulated by The Care Quality Commission (CQC) and includes PDO thread lift which is a treatment to lift and support facial skin using threads and cogs and treatment for weight loss. The clinic is led by a lead nurse who is the registered manager and is supported by a team that includes a practice manager and receptionists.

The location website can be found at www.vbhealth.co.uk

The clinic opening times are

Monday, Thursday, Friday, Saturday – 9am to 5pm

Tuesday and Wednesday – 9am to 8pm

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

During our visit we:

• Spoke with staff including the registered manager and the practice manager
• Reviewed testimonials where patients and members of the public shared their views and experiences of the clinic.
• Looked at information the clinic used to deliver care and treatment plans

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 22 November 2021

This service is rated as Good overall. This service has not previously been inspected.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at VB Health Ltd as part of our inspection programme,

VB Health Ltd is an independent clinic in Grasscroft, Oldham which provides a range of services and treatments to adults and specialises in weight loss and skin rejuvenation and anti-ageing treatments including PDO thread lifts.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. VB Health Ltd hosts a number of licensees who provide a range of non-surgical interventions, for example nutrition, podiatry, counselling and reflexology which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The lead nurse is the provider and registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• People were provided with information and advice regarding the treatments and services provided
• There were systems and processes in place to safeguard patients from abuse and staff were able to access relevant training to keep patients safe
• There was an infection prevention and control policy and procedures were in place to reduce the risk and spread of infection
• Information about how to make a complaint was available
• Recruitment checks were in place
• The provider conducted safety risk assessments. There were safety policies which were reviewed and communicated to staff
• The provider was aware of and complied with the requirements of the Duty of Candour.
• Leaders were visible and approachable
• Staff felt respected, supported and valued

The areas where the provider should make improvements are:

• Make a clear record of the rationale when prescribing an off-label medicine, when a licensed medicine is available
• Implement a clinical audit system to review quality of care and patient outcomes

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care