VB Health Ltd

This service is rated as Good overall. This service has not previously been inspected.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at VB Health Ltd as part of our inspection programme,

VB Health Ltd is an independent clinic in Grasscroft, Oldham which provides a range of services and treatments to adults and specialises in weight loss and skin rejuvenation and anti-ageing treatments including PDO thread lifts.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. VB Health Ltd hosts a number of licensees who provide a range of non-surgical interventions, for example nutrition, podiatry, counselling and reflexology which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The lead nurse is the provider and registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• People were provided with information and advice regarding the treatments and services provided
• There were systems and processes in place to safeguard patients from abuse and staff were able to access relevant training to keep patients safe
• There was an infection prevention and control policy and procedures were in place to reduce the risk and spread of infection
• Information about how to make a complaint was available
• Recruitment checks were in place
• The provider conducted safety risk assessments. There were safety policies which were reviewed and communicated to staff
• The provider was aware of and complied with the requirements of the Duty of Candour.
• Leaders were visible and approachable
• Staff felt respected, supported and valued

The areas where the provider should make improvements are:

• Make a clear record of the rationale when prescribing an off-label medicine, when a licensed medicine is available
• Implement a clinical audit system to review quality of care and patient outcomes

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care