We Are Your Care Ltd

Updated 20 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of two inspectors.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

Inspection activity started on 13 April 2022 and ended on 03 May 2022. We visited the location’s office/service on 13 April 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with two people and two relatives. We spoke with three members of staff including the registered manager, a senior care staff member and a member of care staff.

We reviewed a range of records. These included three people’s care records and multiple medication records. We looked at records relating to the management of the service and the safety and quality of people’s care. For example, spot checks undertaken by the registered manager on staff practice, complaints management, and feedback provided by people and their relatives. We also looked at records showing us how staff were recruited and trained, and compliments received by staff about the care provided.

In addition, we reviewed a range of policies and procedures. For example, relating to people’s safety, infection control and safeguarding adults.

Updated 20 May 2022

About the service

We Are Your Care Ltd is a domiciliary care agency. People are supported in their own homes so that they can live as independently as possible. The domiciliary care agency is registered to provide a service to younger adults, older people and people who may live with dementia, mental health, sensory impairment or physical disabilities. At the time of our inspection there were 7 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were positive about the care they received and told us staff knew how to assist them. People and relatives told us they could rely on staff to provide their planned care safely. This included assistance with moving round their homes and to have the medicines they needed to remain well. Staff took action to ensure the risk of the spread of infections were reduced.

Staff had been supported to develop the skills and knowledge they needed to care for people. Where people wanted assistance to receive care from other health and social care professionals staff supported them to do this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care from a small, consistent staff team who valued the bonds they had built with people. Staff cared for people in ways which promoted their rights to independence, dignity and privacy.

Staff worked with people, their relatives and other health and social care professionals to assess people’s risks and plan and review their care. This included any support people may require to meet their communication needs. Systems were in place to take learning from any suggestions or complaints, should these be made.

Relatives told us the care provided to people at the end of their lives continued to focus on the needs of their family members and was provided with compassion and flexibly.

Staff told us We Are Your Care Ltd was a good place to work as they were supported and encouraged to raise any concerns as people’s needs changed. People told us the culture of the service was to listen and respond to them. Relatives told us they were involved in managing people’s care and support needs and suggestions they made regarding their family member’s preferences were acted on.

The registered manager checked key areas of the care provided and used their findings to drive through improvements in people’s safety and care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 1 December 2020 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.