We carried out a review of the data available to us about We Are Your Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about We Are Your Care Ltd, you can give feedback on this service.
We Are Your Care Ltd is a domiciliary care agency. People are supported in their own homes so that they can live as independently as possible. The domiciliary care agency is registered to provide a service to younger adults, older people and people who may live with dementia, mental health, sensory impairment or physical disabilities. At the time of our inspection there were 7 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were positive about the care they received and told us staff knew how to assist them. People and relatives told us they could rely on staff to provide their planned care safely. This included assistance with moving round their homes and to have the medicines they needed to remain well. Staff took action to ensure the risk of the spread of infections were reduced.
Staff had been supported to develop the skills and knowledge they needed to care for people. Where people wanted assistance to receive care from other health and social care professionals staff supported them to do this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received personalised care from a small, consistent staff team who valued the bonds they had built with people. Staff cared for people in ways which promoted their rights to independence, dignity and privacy.
Staff worked with people, their relatives and other health and social care professionals to assess people’s risks and plan and review their care. This included any support people may require to meet their communication needs. Systems were in place to take learning from any suggestions or complaints, should these be made.
Relatives told us the care provided to people at the end of their lives continued to focus on the needs of their family members and was provided with compassion and flexibly.
Staff told us We Are Your Care Ltd was a good place to work as they were supported and encouraged to raise any concerns as people’s needs changed. People told us the culture of the service was to listen and respond to them. Relatives told us they were involved in managing people’s care and support needs and suggestions they made regarding their family member’s preferences were acted on.
The registered manager checked key areas of the care provided and used their findings to drive through improvements in people’s safety and care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 1 December 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.