MidCo Care

MidCo Care is a domiciliary care service providing personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was providing personal care to 19 people at the time of the inspection.

People’s experience of using this service and what we found

People were protected from abuse and avoidable harm; staff had completed training in safeguarding and recognising signs of abuse. Risks to people were managed, such as medicines and infection control. People and their relatives told us they felt safe with the service. One person said, “I feel very safe, they’re very good.” A relative said, “One hundred percent safe, yes. We’ve had some great [care workers].”

Peoples’ needs were assessed and person-centred care plans developed with them. Care workers had enough information to provide safe care for people. Staff had been recruited safely and attended training to prepare them for their role. Staff had access to policies and procedures to guide them in their day to day work. Care plans were monitored and reviewed regularly.

People and their relatives told us care workers were kind and caring. One person said, “Absolutely brilliant. Nothing is too much trouble for them.” One relative said, “They are very kind. The other day after they left, they brought [relative] flowers. There’s often flowers there.”

The management team was committed to providing a high-quality service and worked in partnership with other professionals, such as the local authority. Managers carried out appropriate checks to ensure the quality of the service was continually reviewed and where necessary improved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27/10/2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the timescales for unrated services.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.