Adada Care Services(Cheshire)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs were assessed prior to commencing with the agency to ensure peoples needs could be met. The registered manager and management team worked with external professionals to help provide effective care and they continually monitored people’s changing needs so they could adapt care appropriately. Staff understood the principles of the Mental Capacity Act 2005 and put this into practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

People told us that other health professionals such as social workers and GP's were involved and if required would speak to the staff and managers at Adada. One relative told us, "We have one particular staff and she lets me know if I need to get doctor out and they are brilliant."

Staff told us how peoples care includes advice and collaboration from GP, nurses and other health professionals.

The local authority told us they received positive feedback about Adada staff. They told us that the registered manager had shared feedback with the local authority from people, relatives and other health professionals about the Adada staff.

The service had grown recently, and we found that the provider still had relevant information about people’s care and treatment which was effectively recorded in care plans. We found staff were effective at making referrals to other professional and they would update relatives with any concerns.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People and their loved ones told us they were given choices and during personal care staff spoke throughout and always asked them how they liked things done. People’s support plans contained information about consent to the care they received. Relatives told us, "Staff never fail to ask for her consent" and, "Yes they ask and use his name. They seem very well trained and do so well."

Staff understood the importance of supporting people’s rights, seeking consent and respecting people’s decisions. Staff described how they supported people to make choices and decisions in relation to their care and treatment. Where people refused support, staff told us they would respect this and alert the care coordinators or registered manager.

We checked whether the service was working within the principles of the MCA. The provider had considered people’s capacity to consent as part of the assessment of their needs. People’s care plans contained information about the decisions they were able to make independently and how to support their decision making. The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The Act requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the MCA. When people receive care and treatment in their own homes an application must be made to the Court of Protection for them to authorise people to be deprived of their liberty.