Blossoms Care Home Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The key question of Responsive is rated Good. The provider had policies and procedures to identify people who are most likely to be subject to inequality. People had their health needs met and staff referred external professionals as required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People had equal access to care, treatment and support because the provider complied with legal equality and human rights requirements, including avoiding discrimination, considering the needs of people with different protected characteristics and making reasonable adjustments.

People received support from health care professionals as and when needed such as GPs, opticians and occupational therapists. However, records were not always kept up to date regarding the outcome of these appointments or health results. People’s oral health needs were assessed. Staff received training in supporting people with oral care. People accessed care, treatment and support when they needed to and in a way that worked for them, which promoted equality, removed barriers or delays and protected their rights.

Staff had good awareness, skills and understanding of individual communication needs, they knew how to facilitate communication and when people were trying to tell them something. Relatives told us staff knew and understood people well.

People had hospital passports within their files and staff knew where to find them. Hospital passports are used by health and social care professionals to identify the support people require when accessing medical treatment. However, this information was not always kept up to date. People’s communication needs were detailed within their care plans.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.