Devon Lodge Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

As part of this assessment, we looked at 1 quality statement for the key question of responsive. This was equity in experiences and outcomes. People and relatives received regular opportunities to share their experience of the service to improve care outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Engaging with people and finding out their views took place in several different ways. There were regular house meetings with people where they were encouraged to give their views about the service. People were asked to provide feedback via satisfaction surveys and action was taken to address any concerns. Records confirmed there were annual reviews of people's care where they were asked to have their say about the quality of their care. The registered manager met with everyone regularly on a 1- 1 basis to obtain their views and thoughts about their care and any changes they required.

People told us they received opportunities to share their experience of the service. One person said, “We have regular meetings where I give my opinion and my thoughts." Another said "Yes we do have regular meetings. They are good for getting things done." Everyone we spoke with confirmed they completed satisfaction questionnaires. One said, "I do get a questionnaire to fill out. I have no complaints and give compliments where they are due," Another told us, "I have been asked to fill in a questionnaire. My [family member] helps me. It's nice that they ask us."

Staff told us they had regular discussions with people, both formally and informally to discuss their support and see if they could do anything more for people. One staff member commented, “We always ask people every day if they are happy, do they need anything etc. There are also regular house meetings and people always get satisfaction surveys to complete.” Another member of staff said, “We ask people every day if they are happy with the home and the care they get, because we are such a small home there are regular conversations with people so we can respond and make changes swiftly."

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.