Devon Lodge Residential Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The management and staff team demonstrated an open honest and transparent culture, and all staff were confident their voices would be heard. There was an organisational commitment and effective action to ensure there was equality and inclusion across the workforce.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff felt they could raise ideas or concerns with the staff or the management team and felt they would be listened to. A staff member told us, “The manager is fantastic. They have made a lot of changes, and they are for the better.” A second member of staff said, “The manager is brilliant. I don’t know how they do it, but they keep on top of everything." Another said, "This is the best home I've worked in. The manager is brilliant, a really good manager. We can go to them with anything." Another comment was, "This is more home than a care home. There is a lovely atmosphere, and all the staff have the same values, and we care a lot. The manager is very good to work with.”

The quality-of-care people received was subject to close monitoring by the provider. The provider undertook a range of quality audits to identify where improvements could be made. For example, where care plan notes indicated there was a decline in a person’s health they were monitored and referred to an appropriate health care professional. Effective communication systems were in place to ensure staff were kept up to date with any changes to people's care and support systems to staff. Systems in place to manage staff performance were effective. There was a supervision, appraisal and training programme in place. The registered manager understood their responsibilities to notify CQC and other relevant authorities of any incidents which took place that affected people who used the service.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.