- Homecare service
Care 4 U Home Care Agency Limited
Report from 23 February 2024 assessment
Contents
Ratings
Our view of the service
Care 4 U Home Care Agency Limited provides personal care to people living in their own home. At the time of our assessment 106 people were being supported. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. This assessment was completed by 1 Assessor and 1 Inspector. The Inspector carried out a site visit on 5 March 2024. The last inspection report for this service was published on 29 March 2019 and the service was rated good. People received safe care which met their needs. Staff assessed people’s needs to identify how they needed and wanted to be supported. This included identifying any risks to their safety and how to minimise those risks. Processes were in place for the safe recruitment of staff. People felt involved in the development of their care and support plans. These plans identified people’s support needs and how this support was to be delivered. Care records contained sufficient information about all of people’s needs and staff were aware of people’s preferences. This provider did not currently have a registered manager but an application for a new manager was in process. The provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
People's experience of this service
This assessment was supported by an Expert-by-Experience who spoke with 11 people who used the service and 5 relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. People were happy with the care and support they received and enjoyed their interactions with care workers. People felt safe receiving care and felt their care workers were knowledgeable about how to support them safely. They felt involved in their care and listened to.