Shila House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were valued and treated as partners in their care. People collaborated with staff to ensure they had independence, choice and control.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

There were regular residents meetings. People were able to raise topics they wanted to discuss or any changes they wished to see in the service. Where any changes were made, staff created a document which was displayed stating; ‘You said’ / ‘We did’. This explained what had been asked for and what had been done and showed people their views and opinions mattered, and clear actions taken. For example, around food and activities. Resident meetings were also used for the registered manager to share updates about the service and check with people what they thought.

Each person had a keyworker who was responsible for regularly meeting with them to review their care, any concerns people had, and what they wanted from their care. For example, being supported to attend activities, understand their medicines and activities of daily living. Keyworking sessions were used as an opportunity for people to be fully involved in their care.

Staff understood how to ensure people had choice in their care and would offer different options for people based on their individual needs. Staff gave us examples of offering choice around food, activities and day-to-day support. One staff member said, “I ask. They [people] know what they want!” The service also employed two assistant psychologists. The psychologists provided one-to-one support, group sessions and one-one activities to people. The psychologist told us their work was aimed to improve and maintain people’s wellbeing and, “Promote inclusivity.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.