Shila House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were fully involved in planning and reviewing their care and support. The service was proactive in gaining feedback and making changes to suit people's individual needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff understood what person-centred care was and that each person’s care should be tailored to meet their needs. The ethos of person-centred care was reflected in people’s care and support plans.

The registered manager had a good understanding of equality and associated legislation such as the Equality Act (2010). This act ensures people with protected characteristics such as age, sex, disability, race and religion are treated fairly. Staff told us they had received training in equality and diversity and understood how treating people equally, and respecting individuality impacted on the people they worked with.

People had detailed ‘hospital passports’. Hospital passports provided information on people’s individual care needs including how they communicated, what might help or make them anxious when they attended hospital. This helped people fully access services and allowed clinicians to understand how they could work effectively with them. There were numerous feedback systems in place such as residents’ meetings, one-to-one meetings with people and surveys to gain people’s feedback. This allowed the registered manager to assess people’s needs around equity and respond accordingly.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.