Windmill Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were well cared for. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We heard staff asking people where they wanted to sit and who with.

Care plans contained information about supporting people to maintain their independence. One person told us; “[Staff name] is always about checking during the day, they get us doing things.” The manager was introducing a resident of the day scheme whereby each person, and their family if appropriate, would have a regular opportunity to discuss their support and any changes that were needed. Some relatives raised concerns about how often people were able to bathe and/or shower. Records indicated some people were supported to shower infrequently. We discussed this with the manager who told us they would address this with staff.

Care plans contained information about people’s preferences.

Staff spoke about the importance of encouraging people to maintain their independence. Minutes from a recent staff meeting showed staff had been reminded of the need to provide person-centred care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.