Windmill Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to take part in a wide range of activities that supported their interests. The provider had set up a series of meetings to obtain feedback from people, relatives and staff.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

There was an activity co-ordinator employed who focused on identifying activities that were in line with people’s interests and preferences.

Care plans contained information about any communication needs people had. There was a policy in place in relation to Accessible Information Standards. Care plans were reviewed regularly and, when appropriate, families were invited to contribute to care plan reviews. Regular resident meetings were held to provide an opportunity for people to raise concerns and make suggestions. A relatives meeting had recently been held. Staff completed training in Equality and Diversity and there was an appropriate policy in place.

People were supported to taking part in a wide range of activities, including bus trips out and visits from a local church. Resident meetings were held which were an opportunity for people to feedback about their experiences. Adaptations had been made to the building to help ensure people were able to access the gardens. Some sensory plants had been purchased to enable more people to enjoy the garden.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.