Myrtle Cottage

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Myrtle Cottage is a residential care home providing accommodation and personal care for up to 6 people. The service provides support to people with a learning disability and autistic people. At the time of our inspection there were 6 people using the service. We carried out our on-site assessment on 05 and 09 January 2024. We assessed 7 quality statements. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. During our assessment, we found concerns around some elements of the governance systems which resulted in a breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings.

People's experience of this service

Due to the nature of people’s disabilities, it was not always possible to gain direct feedback. People were observed to be supported by sufficient staff to support people, for example by responding to people’s needs promptly and people were supported in a kind manner and we observed caring interactions. Relatives were happy with the care and support and felt their loved ones were safe and could talk to staff if they had any concerns. Some relatives felt sometimes more car drivers were needed to enhance peoples experience in the community. The provider had assured us they had actions already in place to ensure people have sufficient transport to attend the community activities people enjoyed in the absence of driver availability. Public transport is also encouraged so activities can go ahead, without the reliance of a driver; service users can engage in local activities and enjoy the engagement and interaction with people in their community.