Myrtle Cottage

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

During our assessment of this key question, we found processes in place to promote equality and ensure people were not discriminated against. Staff were able to describe how people were empowered to express their views.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People did appear to be happy, and the staff were responsive to their needs. We observed people being supported with a head message, a group music session, going out in the community and playing with a balloon. Staff listened to people throughout the inspection. Relatives were happy with experiences at the service. One relative told us, “She loves new things and new experiences”. Another relative said, “They treat her really well overall nothing is too much trouble.”

Staff described a highly person-centred approach with people at the heart of planning and directing their care. Staff gave examples of where the service needed to support decisions about people’s care this was highly coordinated with a wide range of stakeholders involved such as health and social care professionals, the person, their family and care staff to ensure every person was supported to have the best care outcomes. Staff also gave us examples of how communication was adjusted so that people remain involved in their care. We spoke to the registered manager about supporting people. They told us, “Making sure they have the correct communications aids. Making sure staff are trained in the correct communication aids. We use Makaton with one person. Staff had sensory processing for another person. We will print off pictures to sit with people. Making sure everyone is treated fairly and not discriminated against.

Policies and procedures were in place including, equality and diversity, human rights and the mental capacity act (MCA). For example the Equality and Diversity policy seen was a detailed policy which included all protected characteristics but also details about many religions and cultures including a summary of the beliefs, language, food, personal care and hygiene and festivals. We reviewed an outcomes tracker. This showed some outcomes for people had been set and then reviewed, relating to personal care and activities.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.