Camberwell Lodge

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Camberwell Lodge is a residential care home providing nursing and personal care to up to 98 people. At the time of assessment, the service provided support to 94 people in the home. Assessment activity started on 16 July 2024 and ended on 3 September 2024. During the assessment, we spoke with the registered manager, the general manager, the chef, 3 nurses, 2 senior carers and 2 care assistants and 3 housekeepers. We also sent feedback questionnaires to staff to get their feedback about the service. We looked at 21 quality statements including learning culture, safe systems, pathways and transitions, safeguarding, involving people to manage risk, safe and effective staffing, safe environments, infection prevention and control, medicines optimisation, assessing needs, delivering evidence based treatment, how staff and services work together, supporting people to live healthier lives, consent to care and treatment, independence choice and control, equity in experience and outcomes, shared direction and future, capable and compassionate leaders, freedom to speak up, workforce equality, diversity and inclusion, governance, management and sustainability, partnership and communities, learning, improvement and innovation. For those areas we did not assess we used the ratings awarded at the last inspection to calculate the overall rating. We conducted this assessment to follow up on concerns we identified at the last inspection in December 2022. These included breaches of regulations relating to the management of risks, medicines, staffing and governance. The last rating for this service was requires improvement (published 9 February 2023). At this assessment we found improvements had been made and the provider was no longer in breach of regulations and is rated good overall.

People's experience of this service

At the last inspection in December 2022 many people and their relatives were unhappy about the care they received. At this assessment feedback had significantly improved and most people and their relatives were happy with the care being delivered. People told us they felt safe because they were cared for by staff with the right skills. They told us staff were kind and caring and they were consulted about their care needs. Positive feedback from people included, “I am really happy here. The staff are wonderful, more like family than carers” and “I am so grateful that we are here and all the lovely staff.” Despite the overall improvement and generally positive feedback, a minority of people were not satisfied with the care being delivered and thought further improvements were needed. Despite having a good selection of activities and outings in place, some people felt not enough was on offer for people who were unable to participate in these communal activities. We also identified more could be done to ensure the environment and practices were in line with best practice for people living with dementia.