Camberwell Lodge

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At this assessment we have not looked at all quality statements under this key question and we have combined the scores based on the key question ratings from the last inspection in December 2022. People were treated with kindness, empathy and compassion. Their privacy and dignity was maintained and they were supported to be as independent as they wanted and be in control of their care and support. There were a range of activities within the home and trips and excursions for people who were able.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received kind and compassionate care. People were extremely positive about the way they were treated by staff. Comments included, “The staff are fantastic, nothing is too much trouble and They are all wonderful and very patient.” People also told us staff took trouble to ensure their dignity was maintained. One relative told us, “When doing things that are personal, they close the door and ask me to leave. They ask her ‘is it alright to change your pads’, they persuade her but don’t force her.”

Staff were proud of the way they worked together to provide kind and compassionate care. Comments from staff included, “I love my job. I am passionate about caring for people” and “We work together as team to meet the needs of the residents.”

Professionals who worked with the service spoke highly of the kind and compassionate approach taken by staff. One professional told us, “The nurses have always spoken very kindly about the patients. I have not had any concerns about unprofessional behaviour towards the residents.”

Despite mostly positive observations we found staff interaction with people with cognitive decline was not always engaging. We also observed a staff member making a joke to a group of people who were not aware they were joking which had potential to make them distressed. We have asked the provider to support the staff member to understand the impact of their communication when speaking with people with dementia or cognitive decline. Notwithstanding these observations, we saw that people were treated with kindness and compassion and their dignity was upheld. People looked at ease and comfortable in the presence of staff.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their family members spoke positively about how their independence, choice and control was being upheld. Positive comments included, “They encourage us to do what we can for ourselves with their support” and “Someone has to go in the garden with me but otherwise I can do as I please.”

Staff had established positive and caring relationships with people they supported and their family members. This helped them deliver person centred care and meet people’s individual needs. Staff told us how they promoted people’s independence and autonomy. One member of staff said, “We promote this by giving every resident space where and when they need it, respecting their views, choices and decisions and not making assumptions about how they want to be treated.”

We saw lots of positive and kind interactions between people and staff. Staff knew people well and our observations were in line with feedback from people and staff.

Care plans contained a good level of detail to ensure staff understood people’s choices and preferences in all aspects of their care. There was information about people’s life story, likes, dislikes and personal interested to help staff have a good understanding of people. Care plans also described what people could do for themselves to help staff support people’s independence where possible.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.