Camberwell Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At this assessment we have not looked at all quality statements under this key question and we have combined the scores based on the key question ratings from the last inspection in December 2022. There were a range of systems in place to ensure people were at the centre of how care was planned and delivered. However, some elements of the care planning and delivery did not ensure all protected characteristics would be identified and supported. We also identified more could be done to ensure people living with dementia had opportunities and activities that met their needs and abilities.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Most people felt their cultural and religious needs were being met and there were sufficient activities and stimulation being provided to keep people occupied. Positive comments included, “Yes, there are outings and lots of things happening here too, something for everyone” and “There are craft things and children singing and the pub for coffee and quizzes.” People’s religious and cultural needs were also being met. One relative told us, “[Family member] is Catholic and received communion at Easter. They were unable to take part in a mass at the home recently, but the priest came to their room and gave them a blessing, which was wonderful.” Despite, generally positive feedback some people did not feel enough was being done for people less able to engage in communal activities. Comments included, “I’ve seen people just sitting in the dining room. But, they do have activities for those who can join in” and “They have activities but [family member] is not included due to being paralysed. No staff goes to sit with them or talk to them unless they are giving them food or care. They would benefit from 1:1 work.”

Staff understood everyone had the right to be treated fairly and free from discrimination. There was information in place about people’s spiritual and cultural needs, however, the provider did not have a process to ensure the needs of LGBT people were considered. We raised this with the provider, and they have agreed to review the assessment process to ensure people will be given the opportunity to discuss their sexuality needs if they want to.

Despite many positive elements we found more could be done to ensure all aspects of the service were in line with current best practice for people living with dementia. Food preferences were not displayed in a way to help people understand the options. Menus were typed and staff verbally went through the options at the beginning of the day. Without some visual aid many people living with dementia would have difficulty understanding the options available. The design and décor of the service was modern, stylish and well maintained but it did not fully meet the needs of people with cognitive decline as it lacked clear visual information to help people orientate around the home. We discussed this with the registered manager, they told us they were in the process of putting in a visual menu to help people understand better. They also told us they would review the other aspects of the service. We also did not see any evidence of equipment or resources to hand to provide sensory stimulation for short bursts of time which might suit people who are less able to take part in the other activities that were on offer.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.