Cygnet Storthfield House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Patients spoke positively about how staff supported them to be independent. Patients were able to do activities that were individualised around their needs. Patients told us they were involved in their care plans. Staff supported and encouraged patients to have input into their care plans where their preference, requirements and personal needs were always considered. The service had systems in place to support patients to be involved in their care and support, including feedback forms prior to ward rounds. Patients had weekly community meetings and were able to access independent advocates. The independent advocate felt welcomed by the ward and felt concerns or issues raised were often resolved at ward level.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us they had good therapeutic relationships with patients and always offered support when needed. They supported and encouraged patients to have input into their care plans where the requirements and personal needs were considered. Staff demonstrated a good knowledge of the importance of communication and the voice of the patient. They highlighted the need for varying forms of communication and demonstrated this when referring to patient information leaflets being available in different languages, access to interpreter services either by phone or face to face. Patients were encouraged to maintain relationships with family and friends whilst in hospital. There was a visiting room off the ward which patients were encouraged to use to see family and friends. The visiting room had activities for visiting children if required. Patients could also use their personal phones of the service phones to maintain contact with family and friends. Staff told us they encouraged independence, choice and control by accompanying patients to attend activities within the local community. Patients had access to GP and dental services when needed. Leaders told us that they had systems in place to support patients to be involved in their care and support. This included feedback forms prior to ward rounds and discussing any change in need daily with staff. They told us about the range of equipment they have at the service and how the patients had been involved in the re design of the activities room at the service.

We observed the premises; the dining room was clean and tidy with the relevant seating to accommodate both patients and staff, there was information displayed on notice boards showing the menu and informing of meal choice along with nutritional information. Notice boards situated around the ward displayed relevant and important information relating to well-being and living well, mindfulness, anxiety and stress management, advocacy services, the Mental Health Act and CQC information, including contact details and feedback on care. Patients were comfortable and relaxed, patients were spending time with peers watching TV and listening to music, staff were engaging with patients and spent time watching TV with them and discussing the programme being watched and appeared to have good therapeutic relationships with the patients. Patients spent time in a smaller lounge which led to a well-maintained outdoor space, patients were encouraged to use the outdoor space, staff monitor the outdoor space when in use to maintain patient safety and security, staff were engaging with patients when outside having conversations and occasionally laughing and joking together. Patients rooms were well maintained, clean and tidy with safety features evident (including furniture being stable and fixed in place, window restrictors being in place on the upper floor). All rooms had an ensuite with shower and privacy glass was installed to maintain their privacy and dignity.

Patients spoke positively about how staff support them to be independent. Patients were able to do activities that were individualised around their needs. Patients told us that they were involved in their care plans.

The management team had weekly community meetings in place where patients could raise concerns or discuss items with the ward staff. The notes from these meetings showed where patients had asked for information or raised concerns and staff had responded to these. Patients had access to an independent advocate. The independent advocate attended the service weekly, and patients could also access this service independently through contacting the service via the phone or through video conferencing.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.