Cygnet Storthfield House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Patients were supported to be individuals. Measures had been taken to support a patient who’s first language wasn’t English. Staff told us they had a person-centred approach. They always listened, encouraged and supported patients to maintain their values and to share their opinions. Patients had regular 1 to 1 time with their named nurse and were involved in ward rounds. Patients were informed of their right upon admission and this was regularly reviewed with them. Systems were in place to gather feedback from patients including community meetings, people’s council and feedback forms. The service made changes following feedback from patients in the patient survey.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Patients were supported to be individuals. Measures had been taken to support a patient who’s first language wasn’t English. Interpreters were regularly used, and paperwork and notices translated for that patient. Patients had activities all year long that supported different inequalities including LGBTQ+ events and religious ceremonies. A patient showed us that the service had made a poster to put on their door when they were doing prayers in their room so patients and staff could respect that time for them.

Ward round notes were found in the daily notes of each patient. We found examples of written feedback from patients that were built into their ward rounds. We saw risk assessments following incidents and ward rounds. We were told by leaders that if they could act on patient’s feedback before ward rounds, they would. We were told by leaders that patients and family are involved in ward rounds to ensure their views were considered within treatment plans. The provider completed and annual patient service and displayed ‘you said, we did’ poster showing where changes had been made to the service following patients feedback. Feedback received included having more choice in meals and as a result the cook now attended patient community meetings. The provider had an equality and diversity policy in place which guided staff on all aspects of equal opportunities and unfair discrimination in line with legislation. This policy was linked to the grievance policy and harassment and bullying policy to support people when needed.

Staff told us they had a person-centred approach. They always listened, encouraged and supported patients to maintain their values and to share their opinions. Patients could approach them at any time to share any concerns and had 1 to 1 time with their named nurse. The ward had regular community meetings and patients were supported and encouraged to share their views, opinions and experiences. Discussions from these meetings were documented and revisited regularly to improve outcomes for the patients. After patients had raised concerns, they were updated regularly regarding any progress that had been made. Staff told us they had a good therapeutic relationship with patients in their care and all staff felt that this was important as it allowed them to offer a more person-centred approach when supporting patients. Upon admission, patients were informed of their rights and supported by staff to understand these. The rights of the patient were reviewed regularly with them. Leaders told us how they had systems to gather feedback from patients which included community meetings, people’s council and feedback forms. Leaders had identified a training need in relational security and were putting this in place to support staffs understanding of the importance of this. Leaders were able to share the range of events that are put on for the patients and told us how they had supported patients to express their culture.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.