- Homecare service
The Padle Healthcare Limited
Report from 15 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 25 October 2024 to 13 November 2024. The Padle is a domiciliary care agency. The service provides support to people living with dementia and people with a physical disability in their own homes. The service provided safe care and people were protected from the risk of abuse. Staff were appropriately trained and received regular support and supervision. Medicines were managed safely. Lessons were learnt from adverse events and changes made to improve the service based on this learning and feedback from people, staff and partners. People’s health, care, wellbeing and communication needs were thoroughly assessed. Care plans contained the required level of information to support people safely and were developed in partnership and with consent of people. People were able to access support when they needed it. The service monitored peoples health and took action to share any concerns with the wider multidisciplinary teams as required. Staff actively promoted people to be independent and have choice and control over their lives, treating people with kindness, compassion and dignity. The service had good governance systems in place to support the monitoring of quality and to help drive improvement.
People's experience of this service
People's experiences with the service were positive. They felt heard and understood, one relative stated, "Amazing care, I can’t find anything to fault it." Staff actively listened to individual needs, ensuring personalised care. People had regular carers, which they said gave them comfort, as noted by a relative who said, “We seemed to have been given the same carers; my [Relative] really liked this as they liked to know who would be coming.” Families appreciated the collaborative approach to care, with one relative indicating that the staff, "Really got to know what [Relative’s] needs were and how best to address them in a way. that they were happy with." The service encouraged open communication, making it easy to share feedback. People’s needs were regularly reviewed to ensure people’s care was effective. One relative told us, “We sat together with the manager, and we discussed what my [relative] needed and how to ensure they received the care they needed.”