The Padle Healthcare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. A relative said, “Not only do the carers look after [Relative] I feel they look after me as well without making it obvious.” Another told us, “The carers that I have met could not be better, they are kind, caring and show the utmost respect to my father at all times.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. One relative told us, “My [Relative] was very reluctant to have the carers but the carers have done everything they can to get him used to having strangers in his home.” The service took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. For example, the service had been working with people to promote going out into the local community to improve their emotional well-being. One person was now confident to go shopping with support, for their groceries, increasing their independence and choice.

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The service had an out of hours contact number people could call if they required support or advice when the office was closed.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. One staff member said, “I feel supported as an employee and I receive regular supervision and participate in team monthly meetings, in which we can have an open discussion on concerns.” The service had introduced technology that would allow staff to call for assistance in an emergency. Staff told us, “I can contact the office immediately if I need any support and guidance, or I can press the red alert notification on the app to notify the manager.”