The Padle Healthcare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s health, care, wellbeing and communication needs were thoroughly assessed. For example, the service completed an assessment before people joined the service and continued to keep this up to date with regular reviews. One relative told us, “We sat together with the manager, and we discussed what my [relative] needed and how to ensure they received the care they needed.” This meant people’s care and treatment was effective.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The service worked well across teams and services to support people. We saw evidence the service worked closely with other professionals to ensure joined up support. For example, mental health and district nurses. The service made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control and supported people to live healthier lives.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. A staff member said, “When the care plan is created the people are involved to make sure the care is provided in a person-centred way. If there are any changes to the care plan from the person or professionals, for example, a change of medications, it's always been updated.”