Alina Homecare- Epping and Loughton

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and those important to them spoke positively about the supportive relationships they’d built with staff. Comments included, “The carers are very good, I can’t say anything bad about them, it’s working well”, “They have built a really nice relationship with [person]” and “They sit and talk with [person], they are very good.”

The service treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were supported by staff who knew them well and understood how they liked to be supported. People told us they appreciated staff spending so much time getting to know them well so they understood what was important to them.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were encouraged to make choices about all aspects of their care. People’s care plans provided staff with guidance about how to promote and maintain their independence. One member of staff told us, “The care plans are good for knowing what people’s need are. We also build a rapport up and get to know the person. We know what they can do themselves and where they might need some help.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. For example, where staff were supporting people living with dementia, relatives told us staff anticipated their needs and communicated sensitively. One relative said, “They talk with [person], and are very careful with them. The carers are now more like trusted friends.”

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported and valued in their roles and were able to feedback and discuss any concerns with the management team.