Alina Homecare- Epping and Loughton

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The service completed an initial assessment of needs with people and those important to them, documenting their views and preferences for support. People’s care was reviewed with them regularly to ensure their support continued to meet their needs and wishes.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice. Staff had access to a range of policies and procedures to support them in their roles and the service shared policy updates and examples of good practice with staff. Staff had relevant information about how to support people with their eating and drinking needs where required.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People’s care plans contained information about the health professionals involved in their care and how to contact them. Changes in people’s needs were identified promptly to ensure appropriate health referrals were made.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. People and those important to them were regularly asked for their feedback to ensure they received good outcomes from the care provided. The service used people’s feedback to adapt and improve the care provided.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s care plans documented their capacity to consent and provided staff with guidelines about how to promote people’s decision-making in their daily care.