Hallam24 Healthcare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People’s care plans contained information about the type of decisions they were able to make and how best to support them to make these decisions. People and their relatives were involved in developing their care plans and improving care delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The management team told us the visions and values of their service revolved around providing high-quality, person-centred care to our clients while promoting dignity, respect, and independence. We aim to empower our clients to live fulfilling lives in their own homes while ensuring their safety and well-being. These values are communicated to all staff members through training sessions, induction programs, and regular updates. To demonstrate these values our staff, ensure that they treat each client with empathy, respect their preferences, and always strive to deliver the best possible care. Staff told us they were well supported and felt part of a valued team. All staff we spoke with were extremely positive, and we received examples where well-being of staff was promoted and work place adjustments made.

Processes were in place to promote well-being of staff to enable them to deliver person-centred care.