Hallam24 Healthcare

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The management team were clear about their roles and responsibilities and had an understanding of quality assurance. They were actively seeking people’s views, by bi-monthly calls, spot checks and care reviews. Most people and their relatives felt the service was managed well and were kept fully informed. Staff felt supported, listened to and part of a team.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The management team encouraged people and relatives to express views and concerns. They listened and acted on them to help shape the service and culture. Staff spoken with felt their voice was heard and any concerns they raised were acknowledged by the management team.

There was an open and transparent culture at the service. The processes promoted this.

The management team were aware of their roles and responsibilities and the lines of accountability. Staff we spoke with were confident the management team would improve things, they felt listened to and supported.

There were processes in place to support and embody the culture and values of the workforce and organisation. The management had the skills, knowledge, experience and credibility to lead effectively.

The management team encouraged staff to raise concerns and promoted the value of doing so. Staff told us they were supported and were listened to.

Processes were in place to foster a positive culture where people feel that they can speak up and that their voice will be heard.

management told us the morale within the staff team was generally positive and high. They strived to create a supportive and inclusive work environment where employees feel valued and respected. For example, we regularly recognise and appreciate the hard work and dedication of our staff through employee recognition programs, team-building activities, and open communication channels. We also encourage feedback and suggestions from our staff to continuously improve our working conditions and services. All staff we spoke with told us they were treated fairly and their voice was heard. Staff confirmed there was an inclusive and fair culture.

Processes were in place to promote an inclusive and fair culture by improving equality and equity for people who work for us.

There were quality monitoring systems and audits in place to ensure robust systems were in place. for example, to ensure that they learnt from accidents, incidents, and errors to continuously improve our practices. When an incident occurs, they conduct thorough investigations to identify root causes and contributing factors. Tools are used for analysis and incident reporting forms to gather relevant data and insights. Once the investigation is complete, they analyse the findings and develop action plans to prevent similar incidents from happening in the future. This learning is shared with our staff through training sessions, team meetings, and written communications. They also encourage open communication and a culture of transparency to facilitate shared learning and continuous improvement across the organisation.

Processes are in place to ensure robust audits systems are in pace to promote good governance.

Information was shared to ensure people received collaborative care and support.

The management team had a strong commitment to providing a good quality service. Working in partnership, sharing information and learning.

Commissioners told us the service worked collaboratively and worked in partnership, so services worked seamlessly for people.

Processes were in place to work in partnership.

The management team have established processes to ensure that learning occurs when things go wrong and from examples of good practice. When incidents or near misses occur, They conduct thorough investigations to understand the underlying causes and identify opportunities for improvement. They use incident reporting systems to capture data, analyse trends, and implement corrective actions. In addition, share examples of good practice and success stories across the organisation to inspire others and promote a culture of continuous learning.

Processes were in place to ensure continuous learning, innovation and improvement.