The Ruddington

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff treated people in a kind and supportive way. Staff understood how to support people’s independence. People were not always involved in writing their care plans. People told us activities were limited and they were not always aware what activities were available.

This service scored 10 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were very kind to them. One person said, “They treat me as though I’m their mum.”

Staff told us they treated people in a kind way. Staff comments were, "People are treated kindly. For example, when we go in first thing in the morning, we wish them good morning and have a chat with them and find out how they are. I always make time to talk to people." Another staff member said, "People are treated kindly. If someone has concerns and feeling sad, we will always be empathic with them." A manager told us they ensure staff treat people in a kind way by ensuring staff have completed training, having one to one supervisions and, observations of practice.

Staff were seen to be kind to people. For example, we saw a staff members discussion with a person that the person had felt unwell this morning, and kindly asking how they felt now. We saw another staff member help a person find their lost glasses, the person said “you’re so helpful. Oh what would I do with out you.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff understood people’s ability to make daily living choices and told us they would always encourage people to make their own choices. One staff member said, “We ask people what personal care they want. Is it bath, wash or shower and what they want to wear. Breakfast we give food options. We always ask what drinks they want and what for lunch and what for pudding." The management team also told us that people are given choices. A manager said, “People are asked daily if they want a wash or shower. 2 options for meals and if they do not want anything off that menu, then they can have anything else. They are always asked what drinks they like and where they would like to have their meals.”

People did not always feel involved with writing their care plans and planning their care. People were not sure what documentation was in place, or what was written about them. People told us that they mostly watched television or did colouring in. They were not aware of what other activities were available, or how to request more activities.

We did not see people engaged in meaningful activity.

Some people had moved from the provider’s other care home. For one person, there was no evidence that their capacity had been assessed for this decision to move into the Ruddington. There was limited evidence that people were involved with care plan creation/updates. Records showed people had not been offered enough meaningful activities. Staff had guidance on how to promote people’s independence. For example, care plans described which people could leave the care home without support, and which people required some support. The plans also described where people would like to go when they went out. People had a choice on how they like to be supported. For example, some people felt safer having rails on the side of their bed. Staff supported them to install this equipment for their confidence.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.