Care 4 All Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider did not have effective systems in place to gather formal feedback. People told us they were in control of their care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

There were no systems to gather formal feedback, for example, surveys. The registered manager told us they made regular contact with people over the phone to gather feedback and used this to inform any changes to peoples care, however this was not recorded. Language used in care plans was not always person centred.

Relatives told us care staff were able to speak the same language as their loved ones, which was the service user’s preference. A relative said, " This is very helpful, [name of person] felt safe due to this [Communicating in their own language]. Staff will take [name of person] to the mosque in the summer.

Staff confirmed they had completed training in equality and diversity. Staff were aware of the protected characteristics under the equality act. Acknowledging diversity and valuing differences.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.