Wisteria House (Plymstock) Dementia Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were in control of their care and support and were truly respected and valued as individuals. The provider was proactive in obtaining feedback from people, relatives and professionals.

This service scored 96 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider completed monthly audits of care plans. The provider received regular feedback from people and their relatives. There were good links to local community resources that reflected the needs and preferences of the people who used the service.

Staff told us they supported people to feedback on their care. Staff told us this was done informally during their regular interactions with people and relatives.

People and their relatives told us they felt well informed by staff and different processes were available for them to feedback on their views and experiences.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.