Wisteria House (Plymstock) Dementia Care

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

People were protected from the risk of harm and abuse. Care plans were clear and provided appropriate guidance to staff to keep people safe. There were sufficient numbers of well trained staff in place to support people to meet their needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

Staff were knowledgeable about the safeguarding process and were clear on how to report concerns. Staff told us, “We have had safeguarding training several times.”

There were effective systems, processes and practices to ensure people were safe from the risk of harm and abuse.

People felt safe. One person said, “I feel safe with the staff, they are friends to me.” Leaders notified the local authority and CQC of any safeguarding concerns where required.

Staff were very knowledgeable about people’s needs and preferences, and where to find information about people's risks.

Care plans contained appropriate guidance and direction for staff to keep people safe. For example, food and drink monitoring.

We observed people and relatives were involved in making decisions about their care and support.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

There were sufficient numbers of staff who were observed to be quick to recognise people's immediate needs

Staff told us they were well supported by the management team and felt confident to raise any concerns. They told us there were enough staff to meet people’s needs. Staff confirmed they received regular supervision and appraisals. One staff member told us, “Management are very approachable.”

The recruitment process was safe. Staff received training to carry out their roles along with regular updates. The overview records confirmed this.

People and their relatives told us they were supported by a consistent staff team who knew them very well. One person told us, “The home have tried different things and are not giving up on (Persons’s name) mobility.”

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.