DT Careplus

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People and their families were involved in developing their care and support plans. The provider actively encouraged people to feedback back on the care provided which use to drive improvement and shape the service and culture.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and families were encouraged to comment about the quality of the service through satisfaction surveys and regular reviews of their care. Feedback gathered during these processes was reviewed and any actions needed formed part of a service development plan to drive improvement at the service.

Staff told us they were invited to complete questionnaires and provide feedback via staff meetings and supervision. One told us, “I feel listened to, and I can give my views, opinions and ideas.” Staff said they felt well supported and 1 commented, “The manager is very caring and a good role model. They are easy to talk to and I would happily discuss any concerns I had. I would feel confident that they would deal with any concerns thoroughly.” Staff were aware of the Whistle blowing policy and would be happy to raise concerns if needed.

People were encouraged to provide feedback about the care and support provided. A relative told us, “I have the managers number so I could call them at any time. I have been asked to give feedback and so far I have found the service to be very good. The staff always treat [family member with respect and the carers always explain what they are going to do before they undertake any tasks. I am very satisfied.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.