Panacea Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by kind and caring staff. They were able to make choices, and they were supported to develop independent skills and pursue individual hobbies, interests, work and educational opportunities. Staff felt well supported and enjoyed working at the service. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff were kind and caring. People had good relationships with them. Comments from people included, ''Staff are kind'', ''The staff here are good'', ''The staff are really nice and it is a good place'' and ''The staff are friendly and helpful.''

Staff spoke about people in a positive way.

We did not receive feedback from external partners about this aspect of the service. We did not have any concerns.

Staff treated people in a respectful way.

People told us they were treated as individuals and explained their choices were respected.

The staff demonstrated a good knowledge about individual people and their needs.

We did not receive feedback from external partners about this aspect of the service. We did not have any concerns.

Staff approach was person-centred and they treated people as individuals.

Each person had an individual care plan which included information about their needs. These were personalised and had been developed and reviewed in consultation with them.

People told us they were able to make choices and be independent when they wanted. Where people wanted and were able, they provider worked with them to learn skills for future independent living. Everyone prepared their own meals and helped keep their house clean and tidy. The staff supported people with this in an individual way. Some people needed more support with budgeting, shopping and food preparation. This was offered when needed. There were facilities within the home for people to use including gym equipment, a games room and board games. People were supported to use the computer and learn internet safety.

The staff explained how they supported people to participate in a range of activities including keeping their rooms and the home clean, shopping, cooking and living a healthy lifestyle.

Staff offered people choices and respected these.

The staff helped people plan individual activity schedules which included group activities within the home and roles within the community. People were able to access advocacy services when they needed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us they felt supported. They had individual and group meetings with the registered manager and felt there was good communication within the staff team and informal support. Staff explained their individual needs were met and they were provided with the assessments, equipment and support they needed.

There was a schedule of formal supervision and appraisal meetings. Staff had the opportunity to discuss their wellbeing and opportunities for development.