Panacea Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised support which met their needs and reflected their preferences. People were given clear information about their care, support and the opportunities available to them. People were able to contribute their views and opinions about the service and their care. People's equality and diversity needs were met. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives told us their needs were met in a personalised way. People met with their keyworkers (a named member of staff) each month. They reviewed how things were going and where changes were needed. They were able to give feedback on their experiences and review goals and plans for the future.

Staff told us about their role as keyworkers, explaining how they got to know people's likes, dislikes and interests. They also told us they supported them to review their own mental wellbeing and plans. The staff had a good knowledge of the individual people they were supporting.

People were supported in a person-centred way.

People undertook a range of different roles in the community including jobs and education. Staff supported people to plan their travel to these and liaised with placements to help make sure people received the support they needed.

The staff explained how they supported people to access community services and sign up for activities such as voluntary work, college placements, internships and using local amenities like the gym or library.

We did not receive any direct feedback from external partners about this area of care provision.

Records of people's care and support showed there was good partnership working with external agencies and professionals to help make sure people received continuity of care and could access external services.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they knew what to do if they had a complaint. People felt staff listened to them. Their comments included, ''The staff listen and resolve any problems'' and ''I can talk to the staff and the support I need with anything.''

Staff told us they spent time talking with people and we observed this.

People met their keyworkers each month and discussed their care and support. People met with each other as a group each month. Minutes of these meetings showed they were informative and educational as well as an opportunity for people to discuss the service. For example, recent discussions included information about staying safe online, keeping safe in the hot weather, safety in the community, first aid and staying healthy. People and their relatives were invited to complete surveys about their experiences each year. People were supported to take part in an annual review of their needs with staff and external professionals.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People's individual needs were met. One person told us they were supported with worship. People with sensory impairments were supported through care planning, educating staff and discussing how these impairments impacted on the person's life with them.

Staff told us they undertook training in equality and diversity.

People's care plans included information about their diversity needs and how these should be met.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.