- GP practice
Newport Pagnell Medical Centre
Report from 14 December 2023 assessment
Contents
Ratings
Our view of the service
Newport Pagnell Medical Centre is GP practice and provides a range of primary medical services from its main practice site and branch location. The GP practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures, family planning, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury. We carried out our on-site assessment on 25 January 2024, and our off-site assessment activity started on 23 January 2024 and ended on 24 January 2024. We looked at 5 quality statements: Learning culture, medicines optimisation, assessing needs, equity in experiences and outcomes and governance, management and sustainability. During our assessment, we found concerns around the management of people's medicines which resulted in a breach of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings
People's experience of this service
Feedback from people, relatives and professionals who worked closely with the service was positive. People told us that they felt involved in decisions about their care and treatment. People told us they felt their individual needs were appropriately assessed and fully understood by practice staff. People told us they felt empowered by the practice staff to give their views and felt the practice supported their rights to equality and their human rights. People told us they had timely access to care and treatment and were treated with dignity and respect.