Newport Pagnell Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s immediate and ongoing needs were fully assessed. Where appropriate this included their clinical needs and their mental and physical wellbeing. People were advised what to do if their condition got worse and where to seek further help and support. People were involved in the assessment of their needs, and support was provided where needed to maximise their involvement. The needs of carers of people using services were assessed and met.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Leaders and staff told us the practice would use a series of codes and alerts on the patient record to highlight people’s communication needs and any impairments. The practice had systems and processes in place to identify people’s needs and preferences during the registration process. Staff told us they checked people’s health, care, wellbeing and communication needs during health reviews.

People told us they were involved in the assessment of their needs and support was provided to maximise their involvement. People told us they felt their individual needs were appropriately assessed and fully understood by practice staff.

The practice had a system in place to identify people with caring responsibilities. The carers lead held a carers clinic and drop-in service to support carers. The practice worked closely with social prescribers to assist people access additional support within the local community. The practice had a system in place to ensure people’s assessments were up-to-date and staff understood people’s current needs. People’s care needs were routinely reviewed. People’s needs were assessed using a range of assessment tools. People with long term conditions were invited for an annual health check.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.