Newport Pagnell Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care, treatment and support promoted equality, removed barriers or delays and protects their rights. Leaders and staff proactively sought ways to address barriers to improve people’s experience, acted on information about people's experiences and outcomes and allocated resources and opportunities to achieve equity. The practice complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes.

This service scored 96 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The practice worked closely with local stakeholders and reviewed local health inequalities. The practice worked with external partners to implement measures to reduce health inequality within the local population. Leaders and staff were alert to discrimination and inequality that could disadvantage different groups of people using the services. The practice had provided care and treatment to Afghan refugees and held clinics at a nearby hotel. The practice had identified the need to offer additional support and had arranged educational lessons.

The practice complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes. People’s care, treatment and support promoted equality, removed barriers or delays and protected people’s rights. The practice had systems in place to obtain and review patient feedback. This information was used to review the patient experience and address any instances of discrimination. The practice had information available in alternative formats and equipment in place to support patients who had a hearing impairment. The practice had taken steps to promote patient confidentiality.

People told us they felt empowered by the practice staff to give their views and felt the practice supported their rights to equality and their human rights. People told us they felt any cases of discrimination or inequality would be listened to and acted on to improve care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.